Is there a minimum contract period?
No. There is no minimum contract period. EMAC does not believe in lock in contracts and gives you the option to cancel your account at any time.
What happens when a staff member leaves? Do I still have to pay for their user account?
If a staff member leaves you can edit the user status to Archived. EMAC only charges for active users. If a user is active for more than 48 hrs in any month they will be billed for that month.
How secure is my information?
Your information is located on a secure server with 24 hr security and redundancy. You are the only person that has access to your user details.
What happens to my information if I cancel my account?
All of the information in your EMAC account belongs to you. If you cancel your account at any time EMAC gives it back upon request. EMAC is not entitled to withhold your information if your account is cancelled.
How often do I have to Pay for EMAC?
Your account will be debited on a monthly basis.
Can I give access to my accountant or bookkeeper?
Yes. You can create a user account for your bookkeeper or accountant.
Is my information backed up?
Yes. EMAC backs up all of its accounts every night and stores them on a second secure server.
Who else has access to my account?
No one can access your account. EMAC support can login if you request or there is a support problem.
I have 14 staff but I don't want to create them as users. Can I still add their labour to jobs and the timesheets even if I don't want to give them access to EMAC?
No. If you want to add a staff members labour time to a job they must be a user.
Do I have to pay for support?
No. Support is included in the monthly user fee.
How do I get in touch with EMAC if I have a question?
1. You can email a support question with a screen shot directly from your account.
2. You can email [email protected]
and you will receive a response on that day or at the start of the next days working hours.
How do I get my training or learn how to use the software to get the best value for my business?
We offer free training sessions daily and can share your screen to talk you through different scenarios. All training is provided at a master user level.
Can I block other staff members from seeing each others jobs?
Yes. You can choose if you want staff to see all jobs or only the jobs that have been assigned to themselves.
I don't want my staff to see the quoted price of the jobs.
Tech accounts do not let the users see any financial values within the system. They are also not able to view quotes and invoices.
What if I have a senior staff member who requires extra access privileges?
All of the user types have adjustable user privileges. This feature allows total flexibility on the access you give to every individual that works within your business.
Can I invoice a job before it is complete?
Yes. You can create multiple invoices for any job at any stage of the job progress.
Can I attach the services report to an invoice?
Yes you can attach service reports when emailing invoices.
Can I create progress claim invoices? And how can I monitor what to claim each month?
Yes. Invoices can be used to create progress claims. To calculate the monthly progress claim the job costing can be filtered via date.
Can I add my terms and conditions to my quotes?
Yes. There is an optional tick box to add terms and conditions to each quote if required.
Can I create periodic or reoccurring jobs and add them to the scheduler?
Yes. Periodic maintenance jobs can be created and will trigger to create reoccurring current jobs.
Can I use EMAC on my phone?
Yes. All of the pages that you require for mobile use in EMAC are mobile compatible. The software detects the size of your screen and changes the layout to a mobile view.
Do I need to install an app to use EMAC?
No. You can use email via your phone or tablets web browser?
Do I need to buy tablets for all of my staff?
You will find that your staff will be happy using EMAC on their phones. Although a tablet is recommended for signature capture on service reports.
Do I have to pay for updates?
No. EMAC is constantly updated to continually improve the product.